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We focus on potential and build strong, vital partnerships that enhance the quality of life and personal wellness within our community. Our programmes and services are geared towards the entire community from birth to seniors. We offer programmes that alleviate hunger, educate against HIV/AIDS, offer support and guidance to youth and children, provide social gatherings for seniors who feel lonely and isolated, and offer opportunities for Newcomers and community women to gather and learn new skills and engage in open, honest discussion.

Our values are: learning and growth; free exchange of ideas; being engaged and responsive to needs; right of everyone to access information; belief in our customers. 2012 MEMBERSHIP & USAGE - 63,430 members - 14,780 visit in person each week - 12,555 visit electronically each week - over 41,885 reference questions answered annually - 2,020,575 items circulated - 31,830 people attended free programs COLLECTIONS - 335,700 lending books & recorded books - 21,190 DVDs and 12,985 CDs - 126,400 holds filled ONLINE - 691,425 visitors to www.wpl.ca - 6,890 views of WPL video clips on YouTube - 663 follow WPL on Twitter - 469 like WPL's Facebook page - 56,313 downloads of eBooks - 54 electronic database subscriptions LOCATIONS Main Library, 35 Albert Street, Waterloo, ON N2L 5E2 McCormick Branch, 500 Parkside Drive, Waterloo, ON N2L 5J4 John M. Harper Branch, 500 Fischer-Hallman Road North, Waterloo, ON N2L 0B1

Welcome Hall Mission provides meals, clothing, lodging, food assistance, counselling, dental and health services as well as rehabilitation and social reintegration for men, women, children and teens. We help the most disadvantaged find better opportunities in order to break the cycle of poverty.

Wendat Community Programs provides a range of services for seniors as well as community mental health programs. Services for seniors include affordable supportive housing, assisted living, day program and congregate dining. Wendat also provides Psychogeriatric services to seniors with behavioural challenges. Mobile social work support is available across Simcoe-Muskoka for seniors living alone or with family. Adult Community Mental Health programs include intensive case management, housing services, crisis services, supported employment and social recreation programs. Wendat has been acknowledged as one of the top psychiatric rehabilitation programs worldwide, as well as receiving recognition for its innovative programs for seniors health care. In total, Wendat has received 18 awards of excellence over the past 25 years.

We provide services in: * Audiology: Hearing Tests, Hearing Aid Evaluations, Earmolds, Batteries, Repairs, Community Education, Accessories and the "Lend an Ear" Hearing Aids Loaner Program. * Communication Aids: Text, Video & Amplified Phones, Visual Alert Systems for your Doorbell, Phone, Fire Alarm, Television Devices, Equipment Installation and Service. * Employment Counselling: Career Counselling, Vocational Assessment, Employer Education & Outreach, Job Search Assistance, Interview Skills, Worksite Assessment & Support, Resource Room, Computers & Internet. * Interpreting Services: Medical Interpreting for Regular Appointments & Emergencies, Community Interpreting, Vocational Support Interpreting, Public Education.

Telephone support 24 hours a day, 7 days a week; Secure shelter; A place where women are heard, supported, and are encouraged to regain control of their life and retrieve their “joie de vivre”; Support in various legal, financial and other procedures; Counseling tailored to the special needs of children exposed to conjugal violence; External services (without shelter) Support in creating protection scenarios; Post-shelter follow up; Support provided to the families and friends of victims as well as professionals working with victims; Access to subsidized housing.

Crime Stoppers is a partnership involving the Police, Media and the Community. Anonymous tips are received from the community by Crime Stoppers and forwarded to the Police to investigate. Crimes are highlighted by the media to assist in soliciting tips. Crime Stoppers is a charity that does not receive government funding. Board members are volunteers from the community at large. They develope programs to raise funds to pay the rewards to the anonymous tipsters. They also decide on the amount of the reward that is to be paid.

L'Arche Homefires is located in Wolfville, NS and is part of the worldwide network of L'Arche communities. We have been supporting adults living with developmental disabilities since 1981. We are a community made up of five homes, a weaving and candlemaking workshop, a day program and a retirement program. We focus very much on developing relationships that reveal the unique value and vocation of each community member.

For more than 35 years, the Women's Emergency Centre has provided residential and community-based services to abused women and their children through programming such as: our 24-hour crisis line; shelter program; transitional support; and counselling programs for children exposed to domestic violence. The ongoing support from members of the community through donations is essential to our services and continues to offer hope to women starting a new and violence-free life.

The Women's Interval Home provides 24 hour emergency and short term shelter, support, individual and group counselling, transitional services, school program, and child witness counselling services.

LEAF is a national, non-profit organization committed to using the provisions of the Canadian Charter of Rights and Freedoms to promote equality for all women and girls.

WDDS (Woodstock and District Developmental Services), a non-profit charitable organization, has been providing opportunities and supports for people with developmental disabilities in Oxford County since 1959. We offer a wide range of individualized supports and services through our Accommodation, Employment, Day, Youth and Family Support programs. WDDS believes that people with developmental disabilities should: •Be Treated with respect, dignity and equality; •Have opportunities for community participation and to develop relationships of their choice; •Receive quality supports to be as independent as possible and grow to their maximum potential. Through advocacy and public education WDDS will continue to strive for inclusion as we seek to play our part in achieving "a community where everybody belongs."